This will be our central and vital factor in effective relationship between the laboratory and its clients. Our one goal is to determine how we can improve our services.

We will have client service representatives that have veterinary knowledge and experience to help and assist our client’s needs. Whenever a problem is identified, AVL will strive to resolve the issue in a timely and professional manner.

Our key is to act responsively and appropriate to prevent the reoccurrence of the problem. Moreover, AVL will continue to support continuing education for our clients.

Marketing brochures, update bulletins and information dissemination materials are provided and distributed regularly to our valued clients.

Free Scheduled Daily Specimen Pick-up & Drop-off Service

AVL provides free pick-up service within the Greater Los Angeles Metropolitan Area, on a reguler basis, upon request for staf test and “on call”. Our toll free number 1-800-PET-4-AVL is always available.

We take pride in the reliability and professionalism of our staff in achieving our mission. The lab offers a full range of clinical laboratory determinations from the basic laboratory assays to the most esoteric quantitative hormone assessment, DNA, and PCR tests. In addition, we continually upgrade our state of the art technology and procedures to meet the highest standards in the industry.

In the services offered, AVL performs a wide variety of both qualitative and quantitative clinical tests and procedures ranging from:

Our web based internet reporting system has been designed to make your experience with AVL laboratories easier and more convenient. No software is needed to be downloaded. Our system also alerts you in real time whether or not your sample has final or partial results that might need your attention. The software can generate all patient results in PDF format which is easy to send through E-mail or save for filing purposes.

Also our web based internet reporting system will be EMR ready and will be able to connect to clinics.